Scroll down below to the terms & conditions for Can You Escape.
Using our website and attending our sessions/events requires acceptance of the following:
1.1 Nothing in these terms and conditions is intended to cause you any loss of rights or inconvenience.
1.2. The game is designed for a team of 2-6 people per room. You have the room to yourselves only if you booked the whole session or the room did not fill up.
1.3 The trademarks and logos displayed on the website are the property of Can You Escape, LLC. You are not permitted to use these without the prior written permission of Can You Escape, LLC and you accept that any such use may constitute an infringement of the relevant owner’s rights.
1.4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Kentucky law and all disputes shall be submitted to the exclusive jurisdiction of the Kentucky courts.
1.5. All the terms of any contract are included or assigned to within these terms and conditions.
1.6. We may link to 3rd party websites and we cannot accept any responsibility for this and you use them at your own risk.
1.7. Can You Escape, LLC collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected.
1.8. Due to the nature of the game no photos or recordings can be taken inside the room whatsoever.
1.9. Can You Escape, LLC expects our visitors and customers not to disclose any details of the game directly or indirectly to the public.
1.10. Can You Escape, LLC may contact you from time to time with offers and promotions via email or phone.
1.11. Can You Escape, LLC is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.
1.12. While you are on our premises, you must follow our rules and regulations, adopt proper standards of behaviour, and cooperate with our employees at all times.
1.13. Can You Escape, LLC does not tolerate any kind of bullying or harassment towards its employees or other guests.
1.14 Due to the nature of the sessions, Can You Escape, LLC owners and employees will have full viewing and hearing capabilities of participants whilst they are in the room. No devices are recording and we do not keep any records of the sessions after they have completed.
2. CAN YOU ESCAPE, LLC WEBSITE
2.1. The website www.canyouescapelondon.com is owned and operated by Can You Escape, LLC. The company holds the right to amend or vary these terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.
2.2. The hereinafter terms apply to the use by any visitor of the Can You Escape, LLC website and should be read carefully before any use.
2.3. Can You Escape, LLC does its best to supply you with the most current and accurate information on its website.
2.4. The Can You Escape, LLC website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
2.5. You are not permitted to link to or use all or any part of the Can You Escape, LLC website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
2.6. You accept that the Internet is not fully secure. Can You Escape, LLC will take all appropriate steps to protect the security of any payment and debit / credit card information though Can You Escape, LLC shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
2.7. Can You Escape, LLC shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
3.1. All promotional materials are not applicable on weekends (Saturday and Sunday) and public holidays. Availability of all promotional materials are subject to Labyrinth Escape Rooms discretion on weekends and public holidays.
3.2. Only person(s) who are at least 18 years of age are permitted to book a Session.
3.3. It is your responsibility to check that any Sessions issued to you are accurate.
3.4. Any purchase of a Session is only valid when processed by Can You Escape, LLC.
3.5. We do not allow transfer of games to another party. You need to contact us under special circumstances.
3.6. Sessions may not be transferred or resold for commercial purposes or at a premium. If a Session is transferred or resold in breach of this condition, the bearer of the Session or the person claiming the right to attend, will be refused admission to the Session.
3.7. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to Can You Escape, LLC that all details supplied by you are true and accurate.
3.8. You receive the confirmation of your booking via email only. Can You Escape, LLC will not send further confirmation via post or text message.
3.9. Online bookings can be made only three months in advance. For more advanced bookings, please contact Can You Escape, LLC via email or phone.
3.9. A booking becomes a no-show and entry will be declined if the team is 30 minutes or more late. In such a situation the money is not refundable and the booking is not changeable.
3.10. All bookings are final as this is a LIVE event. No cancellations are permitted. Changes or reschedules are permitted less than 12 hours of your booking.
3.11. Can You Escape, LLC is not liable for any delays or obstructions causing delay to your arrival caused by bad weather, strikes, protests, floods, traffic jams, civil unrest or any other reason. It is your sole responsibility to arrive on time according to your booking.
3.12 The only language available for the conclusion of a booking contract online is English.
3.13 Parents and/or guardians must sign a waiver on behalf of any child under the age of 18, allowing them to participate in the sessions. Any child under the age of 13 must have a Parent or guardian present in the room with them.
4. PRICE AND PAYMENT
4.1. The price of a session per person is stated on the Can You Escape, LLC website in the Booking section.
4.2. The price is set according to the number of people in a session (2 – 8 persons).
4.3. Bookings can be made online on the Can You Escape website, via phone, email or in person at the branch.
4.4. Any major credit or debit card accepted to make payment.
4.5. Full payment is required at the time of booking.
4.6. Can You Escape, LLC is a LIVE event so once the booking is confirmed refunds or cancellations are not accepted.
4.7. Teams can reschedule their booking time if more than 12 hours notice is given to Can You Escape, LLC by phone only.
4.8. If less people attend the game than are booked, the price difference will not be reimbursed.
4.9. If more people attend the game than are booked (up to 6 persons a room) the extra can be paid upon arrival at the game.
If you need to contact Can You Escape, LLC, you can do so using any of the following methods:
– email: firstname.lastname@example.org
– telephone: 606 401-6307
6. SAFETY AND ENJOYMENT
6.1. Each Can You Escape, LLC player will be instructed before their session by their assigned Game Master. After learning the rules, each player will participate in the session at their own risk. Also, Can You Escape, LLC is not liable for any (personal or equipment) damages caused by room misuse or not following the rules described before the session.
6.2. If you are late by more than 30 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your session. To re-book another session, it must be of your own expenses and according to current availability.
6.3. People under influence of alcohol or on non-prescribed drugs might be turned away and the session becomes a no-show. We reserve the right to refuse entry to any person who is unfit, abusive or unsuitable in any way at the sole discretion of the owners and staff of Can You Escape, LLC.
6.4. Drinks and food may not be brought into the reception or rooms.
6.5. To be admitted, you must confirm the full name of the booker and might be asked to confirm phone number and email address as well as show ID and credit card.
6.6. Any children under 13 must be accompanied by at least one adult at all times.
6.7. Can You Escape, LLC has limited waiting areas and so early arrivals will be asked to return at the correct time.
6.8 Can You Escape, LLC recommends customers to wear comfortable clothing for the game. We provide a safe place for valuables.
7. SOCIAL MEDIA
7.1 Can You Escape, LLC employees may take photos of participants and you accept and agree that these photos may be posted on social media sites such as, but not limited to, Facebook, Instagram, Twitter etc.
8. COPYRIGHT & CONFIDENTIALITY
8.1 All names, designs and slogans used on the website, in any marketing and at the premises are the copyright of Can You Escape, LLC and its owners. No use or reproduction of any kind is allowed.
8.2 All players at Can You Escape, LLC, by making a booking, agree to not to discuss, divulge or circulate any information regarding the content of the sessions or any other proprietary information. By playing the session, all players agree not to pass on this information or they will render themselves liable to prosecution under breach of confidentiality rules.